On June 20, Managing Partner
Chris Keim spoke on a panel at the ALFA International 2024 Managing Partners Forum in Chicago along with several distinguished legal professionals, “Beyond Feedback: Decoding Client Satisfaction Surveys”.
The conversation centered around using client feedback to drive successful firm results, from crafting effective surveys for distinct demographics and implementing feedback in a timely manner, to promoting open communication. With clients eager for continuous improvements in law firms, the discussion underscored the importance of integrating survey findings into law firms’ short- and long-term strategies to elevate overall client satisfaction.
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